Returns & Refunds

We want our customers to be fully satisfied with their purchase. Please read our Returns & Refunds Policy carefully before placing an order.

Returns

Due to high shipping and logistics costs, we do not offer returns or exchanges once an order has been delivered. Please ensure you review product details, sizing, and descriptions carefully before completing your purchase.

Refunds

Although returns are not accepted, we do offer refunds under certain conditions.

If you are unhappy with the product for any reason, you may request a refund within 30 days of receiving your order, provided that:

  • The product is unused and in its original condition
  • Proof of purchase (order number or receipt) is provided
  • The issue is clearly explained with supporting images if applicable

Once your request is reviewed and approved, the refund will be processed to your original payment method.

Non-Refundable Situations

Refunds may not be issued in the following cases:

  • Change of mind after purchase
  • Damage caused by misuse or mishandling
  • Requests made after 30 days of delivery

Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Contact Us

If you have any questions about this policy or need help with a refund request, please contact us at:

Email: thebonsaipotco@gmail.com